Part One

Questions 1-3

Complete the form below.

Write ONE WORD AND/OR A NUMBER for each answer.

Rented Properties Customer's Requirements

Name: Steven Godfrey

Example

No. of bedrooms: four

Preferred location: in the 1 area of town

Maximum monthly rent: 2 £

Length of let required: 3
Starting: September 1st

Question 4-8

Complete the table below.

Write ONE WORD AND/OR A NUMBER for each answer.

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4

5

6

7

8

Questions 9 and 10

Choose TWO letters, A-E.

Which TWO facilities in the district of Devon Close are open to the public at the moment?

Part Two

Question 11-16

Complete the notes below.

Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

THE NATIONAL ARTS CENTRE

Well known for: 11

Complex consists of:
        concert rooms
        theatres
        cinemas
        art galleries
        public library
        restaurants
        A 12

Historical background: 1940-area destroyed by bombs
        1960s-1970s - Centre was 13 and built

        In 14 opened to public

Managed by: the 15

Open: 16 days per year

Questions 17-20

Complete the table below.

Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.

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17

18

19

20

Part Three

Questions 21-26

Choose the correct letter, A, B or C.

Latin American studies

21 Paul decided to get work experience in South America because he wanted

22 What project work did Paul originally intend to get involved in?

23 Why did Paul change from one project to another?

24 In the village community, he learnt how important it was to

25 What does Paul say about his project manager?

26 Paul was surprised to be given

Questions 27-30

What does Paul decide about each of the following modules?

Write the correct letter, A, B or C, next to questions 27-30.

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Module
27 Gender Studies in Latin America

28 Second Language Acquisition

29 Indigenous Women's Lives

30 Portuguese Language Studies

Part Four

Question 31-34

Choose the correct letter, A, B or C.

Trying to repeat success

31 Compared to introducing new business processes, attempts to copy existing processes are

32 Most research into the repetition of success in business has

33 What does the speaker say about consulting experts?

34 An expert's knowledge about a business system may be incomplete because

Questions 35-40

Complete the notes below.

Write ONE WORD ONLY for each answer.

Setting up systems based on an existing process

Two mistakes
Manager tries to:
•     improve on the original process
•     create an ideal 35 from the best parts of several processes

Cause of problems
•     information was inaccurate
•     comparison between the business settings was invalid
•     disadvantages were overlooked, e.g. effect of changes on 36

Solution
•     change 37

•     impose rigorous 38

•     copy original very closely:
        - physical features of the 39

        - the 40 of original employees