IPP Refund Policy

Effective Date: October 25, 2025

At IELTS Prep and Practice (https://ieltsprepandpractice.com), we strive to provide high-quality educational content, courses, and online training services. Please read our refund policy carefully before making any payment.

1. Refund/Cancellation Policy

Once a student has paid the course or subscription fee, no refunds or cancellations will be issued under any circumstances.

This policy applies to:

Course fees (IELTS, English language, or related training)
One-on-one sessions
Digital materials, downloadable resources, or recorded lessons
Membership or subscription-based services
All payments are considered final and non-refundable.

2. Reason for Non-Refundability

Our services consist of digital content, intellectual materials, and personalized training.

Once access is granted or material is delivered, the service is deemed “consumed.” Because of this, we cannot reverse access or reclaim digital goods — hence, refunds are not possible.

3. Exceptions (if applicable)

Refunds will only be considered in the following exceptional cases:

Duplicate payment due to a technical error.
Payment gateway error (e.g., double charge). In such cases, please get in touch with us at info@ieltsprepandpractice.com within 7 days of the transaction, along with proof of payment.
Verified duplicate payments will be refunded to the original payment method within 7–14 business days.

4. Service Quality Concerns

If you face any technical issue, access problem, or course-related concern, please contact our support team.
We will make every effort to resolve your issue through:

Access restoration: In case you have forgot your password for online IELTS practice tests, please let us know we will send a new password immediately.
Rescheduling classes: Before you pay the fees for online courses, it is advised to contact us via WhatsApp to decide the class time to avoid any issues later on. In case you are unable to take the class at the previously decided time, we try our best to reschedule your classes. If you still cannot take the classes, we will not refund your fees.
Providing equivalent replacement sessions or materials: In case you have missed a few classes due to a genuine reason, we will give extra classes to you.

We are committed to ensuring you receive the full value of what you paid for.

5. Payment Acknowledgment

By completing a purchase on our website, you:

Acknowledge that you have read and understood this refund policy, and
Agree that all payments are final, non-transferable, and non-refundable except in cases outlined above.

Changes to This Refund Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Refund Policy or wish to exercise your data rights, please contact us:

Email: info@ieltsprepandpractice.com
Phone: +92 315 431 5382
Website: https://ieltsprepandpractice.com
CBT Platform: https://cbt.ieltsprepandpractice.com

This Privacy Policy was last updated on October 1, 2025.