The chart and table below show the results of a survey of library users at a university.

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Read the sample answer to an IELTS writing task 1 question on the topic: The chart and table below show the results of a survey of library users at a university.

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The chart and table below show the results of a survey of library users at a university.

Summarise the information by selecting and reporting the main features, and make comparisons where relevant.

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Band Score: 5.0 Bands

The charts show outcome of a survey of different types of people who use library.

Overall, undergraduates used library more than all other people, and most of the people are satisfied with library performance.

Firstly, regarding the library user categories, full-time undergraduates and postgraduates are 44 and 25 percent studies in library. Then, part time students were only 16% librarians. If we talk about distance learning, then there are 8% people who use library. Finally, 7% academic staff alse uses library.

Secondly, moving to users satisfaction now, 65 percent people were satisfy with opening hours of library. None are found disatisfied with it. Contrastingly, I think almost every person who ask the staff for help, found them helpful, this was 95%, and no people is not satisfied.

In terms of books availability, users who are very satisfied with it is 45% percent, on the other hand 35 were fairly satisfied and 20 not satisifed. Finally, wifi was not very fast, thats why half people are very satisfied and others fairly and not satisfied.

Written by an IELTS Candidate

Band Score Analysis:

• Paraphrasing needs improvement
• There is an over use of linking words.
• The student has used the wrong verb tense. There is no date mentioned in the chart; therefore, we have to look at the question statement in which they are using present simple. Thats’ why we need to write it either in present simple or present simple in passive voice.
• Some word formation issues exists as well. [satisfy]
• The overview does not cover all the important features of the graphs.
• The student has given personal opinions [wifi was not very fast, I think almost every person who ask the staff for help], which is not allowed in IELTS writing task 1.
• There is some misrepresentation of facts as well, such as the data about books availability.
• The student has also used informal language that is not allowed in the writing task 1. [If we talk about, moving to users satisfaction now]

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Band Score: 5.5 Bands (Version 1)

The charts provide data about the results of the survey conducted about library users at a university.

Overall, full-time undergraduates and postgraduates were among the highest users of the library with academic staff the less. Moreover, it was found that many users were very satisfied with the opening hours of the library and staff’s willingess to help. But the satisfaction level about books and journals availability was divided.

If we talk about the pie chart first, it are visible that 44% and 25% library users were full-time undergraduate and postgraduate students, while the part-time postgraduate students proportion was only 16%. Then the other categories (distance learning and academic staff) had a similar percentage of on average 7.5%, which shows these people did not prefer going to library.

Now the table, 65% and 35% people were very and fairly satisfied with when the library opens, I mean with opening time. Secondly, the helpfulness of staff, it was found that no one was not satisfied with it, infact this one aspect of library with which 95% of students were very satisfied.

Finally, people showed similar levels of satisfaction with journals and books availability, as on average 47.% of people were very satisfied and 37.5% were fairly satisfied with it respectively. The internet was not that good either.

Written by an IELTS Candidate

Band Score Analysis:

• The paraphrasing could be improved by using synonyms and changing the word form or order for words like university, library users, and results.
• Informal language is used in some sentences [if we talk about] [now the table] [I mean with opening time.]
• Some word order issues exist as well [while the part-time postgraduate students proportion]
• There are several mistakes in punctuation and subject-verb agreement.
• There is a use of linking words, but it needs improvement.
• Personal opinion should be avoided in Task 1 [which shows these people did not prefer going to library].
• The student discussed all the categories except the one about the reliability of wi-fi that is not discussed at all.

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Band Score: 5.5 Bands (Version 2)

The chart and table illustrate results of an investigational study regarding library users at a university.

Overall, the pie chart indicates the categories of different library users, with 44% undergraduate students. However, the table demonstrates library users’ satisfaction with 100% library opening hours.

The chart shows the multiple classifications of library users. Full-time undergraduate students account for 44%, while full-time postgraduate students have a much lower proportion of only 25%. Part-time postgraduate students accounted for 16% as compared to full-time postgraduate students. Concurrently, distance learning and academic staff accounted for only 8% and 7%, respectively.

The table displays the percentage of library users’ experience. Regarding helpfulness, 95% of users are very satisfied, and 5% of users are fairly satisfied. In comparison with library opening hours, 65% of users are very satisfied, and 35% of users are fairly satisfied. While the availability of books accounted for 50% of users being very satisfied, 40% of users are fairly satisfied, and 10% of users are not satisfied. In comparison, the availability of journals shows that 45% of users are very satisfied, 35% of users are fairly satisfied, and 20% of users are satisfied. However, 48% of users are very satisfied, 33% of users are fairly satisfied, and 19% of users are not satisfied with the Wi-Fi service.

Written by an IELTS Candidate

Band Score Analysis:

• The student has accurately written the introduction, but the keyword from the question statement, ‘results’, is missing.
• Regarding the overview, it is not allowed to add facts or figures.
• There are very few grammar mistakes, except a word order issue [100% library opening hours]
• The student has repeated the same sentence structure in the body paragraph.
• The student has discussed all the important trends of the charts.
• In order to improve the score, the student needs to bring variation in the sentence structures.

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Band Score: 6.5 Bands

The pie charts provide information about the proportion of different types of library users, and the table shows the users’ satisfaction level.

Overall, full-time undergraduates and postgraduates used the library the most compared to others. Also, library users were quite satisfied with the facilities provided by the library, except for the availability of books, journals and WiFi reliability, with which a small fraction of people showed dissatisfaction.

Regarding the categories of library users, 44% of full-time undergraduates and 25% of full-time postgraduates were using library, while the percentage of part-time postgraduate library users was only 16%. Further, distance learners taking all courses and academic staff users were 8% and 7% respectively.

As for library user satisfaction, 65% of users were very satisfied with it but only 35% were fairly satisfied, with none dissatisfied. The percentage of users who found library staff to be very helpful and fairly helpful was 95% and 5% respectively.

Concerning the books’ availability, users who were very and fairly satisfied were 45% on average, with 10% being dissatisfied. Similarly, 45% users said that they were very satisfied with the journals’ availability, 20% were not satisfied, and the remaining were fairly satisfied. Finally, users showed almost a similar level of satisfaction with WiFi reliability as with availability of journals, with 19% of those being not satisfied.

Written by an IELTS Candidate

Band Score Analysis:

• The student has organised the information in different paragraphs, which improved the cohesion score.
• The student has covered all the important facts and figures in the overview and body paragraphs.
• There are different grammatical mistakes, like missing commas and articles.
• There is a repetition of the word ‘satisfaction’; the student has used its synonyms wherever possible.
• The introduction is well written, covering information about both charts.
• In order to improve the score, the student should improve their grammar.

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Band Score: 7 Bands

The pie charts delineate the proportion of various library user categories, whereas the table illustrates their corresponding levels of satisfaction.

Overall, full-time undergraduates and postgraduates constituted the vast majority of library users. Furthermore, students expressed a high degree of satisfaction with the facilities provided and the availability of books and journals, alongside Wi-Fi reliability, regarding which a minority demonstrated dissatisfaction.

Regarding the user categories, full-time undergraduates and postgraduates accounted for 44% and 25% of total usage respectively, whereas part-time postgraduates comprised a mere 16%. Meanwhile, distance learners across all courses and academic staff represented the smallest cohorts, standing at 8% and 7% respectively.

Turning to user satisfaction, a 65% majority reported being very satisfied with the facilities, compared to 35% who were fairly satisfied, with none expressing outright dissatisfaction. With respect to staff helpfulness, an overwhelming 95% found the library staff very helpful, leaving only 5% who deemed them fairly helpful.

Concerning the availability of books, equal proportions of users (45% each) were very and fairly satisfied, whereas 10% showed dissatisfaction. A similar pattern emerged regarding journal availability, with 45% of respondents being very satisfied, 20% dissatisfied, and the remaining 35% fairly satisfied. Finally, satisfaction levels regarding Wi-Fi reliability were almost the same as those of journal availability, with 19% of patrons registering dissatisfaction.

Written by an IELTS Candidate

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